Help & Support

Find answers to common questions about your work item, payments, and your rights. If you can't find what you're looking for, our team is here to help.

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Our team is available Monday to Friday, 9am to 5pm. We're here to help you find a solution that works for you.

Help & Support

Why have I received a letter from PayPathIQ?

How can I check my balance?

What if I don't recognise this balance?

Can I dispute this work item?

What payment methods do you accept?

Can I set up a payment plan?

What happens after I make a payment?

Can I pay off my balance early?

What if I can't afford to pay?

Where can I get free financial advice?

Will you treat me fairly if I'm vulnerable?

What are my rights in relation to this work item?

How do you protect my personal data?

Can I complain about your service?

Still need help?